AcesClub Privacy Policy 2026: How We Use Your Data

When you register, we ask for your email address, a password and your preferred currency. To complete your profile we also collect your full name, date of birth and residential address. As you use your account, we record payment details such as the method used and transaction history, along with gameplay activity, bonus usage and messages you send to our support team. Our systems also capture technical data, including your IP address, device type, browser and approximate location. If we ask for identity checks, you may also provide documents such as a passport or driving licence, proof of address and proof of payment ownership.

We use your data to open and run your account, process deposits and withdrawals, deliver the games and promotions you choose, and answer your questions through live chat or email. We also rely on it to verify your age and identity, to detect fraud and bonus abuse, to enforce our terms, and to meet our legal obligations. Where you have agreed, we may send you offers and news about the casino. We do not use your information for anything unrelated to operating a safe, fair gaming service, and you can opt out of marketing messages whenever you like.

We process personal data only where we have a proper reason to do so. Most of what we do is necessary to carry out our agreement with you, such as managing your balance and paying out winnings. Identity checks, record keeping and financial-crime controls are required to meet our legal and regulatory duties. Fraud prevention, security monitoring and improving our service rest on our legitimate interests, which we weigh carefully against your rights. Marketing communications and non-essential cookies are based on your consent, which you can withdraw at any time without affecting your ability to play.

We share information only when it is needed to run the service. This includes payment processors, banks and crypto payment partners that handle your transactions, identity-verification providers that help us confirm who you are, and game studios whose titles you play. We also use hosting, analytics, email and customer-support tools that act on our instructions. We may disclose data to regulators, law enforcement or courts where the law requires it, or to professional advisers under confidentiality. We do not sell your personal information to third parties.

As part of our know-your-customer process, we may ask you to upload proof of identity, proof of address and evidence that a payment method belongs to you. This usually happens before a first withdrawal or when our systems flag unusual activity. We use these documents only to confirm your details, protect your account and satisfy anti-money-laundering expectations. Files are stored securely, and access is limited to trained members of our compliance and support teams. If you cannot provide the documents we request, we may be unable to process withdrawals or keep your account open.

We keep personal data only for as long as we need it. Account and transaction records are generally retained for the life of your account and for a period afterwards to meet accounting, anti-money-laundering and dispute-resolution requirements. Verification documents are held for the period our compliance obligations demand. Marketing preferences are kept until you opt out. Once data is no longer required, we delete it or anonymise it so it can no longer identify you. If you close your account, some records may remain for these legal purposes.

Depending on where you live, you may have the right to see the personal data we hold about you, correct anything inaccurate, ask us to delete it, restrict or object to certain uses, and receive a portable copy. You can also withdraw consent for marketing at any time through your account settings or the unsubscribe option in our emails. To use any of these rights, contact our privacy team through the support channels. We may need to confirm your identity first, and we will respond within a reasonable time. Some requests may be limited where we are legally required to keep records.

We protect your information with SSL encryption in transit and with access controls, monitoring and staff training behind the scenes. Our verification process also helps stop others from misusing your account. No online service can promise absolute security, so we encourage you to choose a strong, unique password, avoid sharing login details and tell us straight away if you suspect unauthorised activity. For your wellbeing, we also provide responsible gambling tools, including deposit limits and self-exclusion. Gambling should be entertainment, never a way to make money. If it stops being fun, please use these tools or seek independent support.

We use cookies and similar technologies to keep you signed in, remember your language and currency, protect the site from abuse and understand how it is used so we can improve it. Some are essential to the service, while others, such as analytics or marketing cookies, are optional and depend on your consent. You can adjust your browser settings or your cookie preferences at any time. For a full breakdown of the cookies we use and how to manage them, please see our separate cookie policy.

Questions or requests about your personal data should be directed to our Data Protection contact, reachable through our 24/7 live chat or support email. Please mention that your message concerns privacy so it reaches the right team. We may update this policy from time to time to reflect changes in our service, technology or legal obligations. When we make a meaningful change, we will update the date on this page and, where appropriate, notify you directly. Continuing to use your account after an update means you accept the revised policy.